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Store terms & policies
Delivery
- Our main delivery area is within Israel. The areas we cover are shown at checkout or advised by our customer service team.
- Delivery times are estimates and may change because of weather, security incidents, public holidays, transport problems, or other reasons beyond our control.
- Please give an accurate address, phone number and delivery details. If delivery fails because the details were wrong, because we could not reach you, or because nobody was available to receive the order, we may charge the actual cost of a repeat delivery, and we will tell you before we do so.
- For temperature-sensitive products, please receive your order at the agreed time and store it as instructed immediately after delivery.
Refunds
- As a general rule we refund through the same method you used to pay, wherever that is possible. If it is not possible, we will contact you to arrange a suitable alternative.
- If you paid in Thai baht into a Thai bank account, we may refund to a Thai bank account in the baht amount actually received.
- Refund timing depends on the payment method, the bank, and the providers involved. We will process refunds within the timeframe we advise and as required by law.
- Where the cancellation is our fault — for example a wrong item, a damaged item, or an expired item — we will not deduct any refund fee, unless the law permits it and we have told you clearly.
Terms of Use
Who we are and how to reach us
- The thaiitem.com website is operated by THAI ITEM RETAIL LTD, a company registered in Israel (together, "the Store", "we", "us").
- Company details: THAI ITEM RETAIL LTD · Company number 517341301 · 28 Yehoshua Bin Nun St., Rosh HaAyin · Israel phone +972 50-252-3320
- Main contact channels: support@thaiitem.com, contact@thaiitem.com, LINE Official @099ixzqa, Israel phone +972 55-507-0521
- When you contact us about an order, please give your order number, the name the order was placed under, and the phone number used, so that we can look it up quickly.
Scope of our service
- The website displays products, accepts orders, processes payments, prepares goods, and arranges delivery of Thai and general consumer products within Israel.
- Delivery areas, delivery times, delivery fees and available payment methods may differ depending on your address, the type of product, and the conditions shown before you confirm your order.
- By using the website, registering an account, or placing an order, you confirm that you have read, understood and accepted these terms, together with the other policies referred to in this document.
Your account and your information
- You must be 18 or older to place an order, or have the consent of a parent or legal guardian.
- You must give accurate, complete and current information, in particular your name, phone number, email address and delivery address.
- You are responsible for keeping your password and your account secure. Please tell us immediately if you notice unusual activity.
- We may suspend an account or cancel an order if we find false information, misuse, fraud, or activity that harms our systems, our customers or the Store.
Product information, prices and promotions
- Product images are for illustration. Packaging, labels, size, weight, formulation, ingredients or country of manufacture may vary slightly between batches.
- Prices on the website are shown in Israeli new shekels (ILS / ₪) unless the system states otherwise. Delivery fees and related charges are shown before you confirm your order.
- If payment is made in Thai baht or another currency, the amount payable is the amount shown by the system or advised by the Store at the time of the order.
- Promotions, coupons, loyalty points and membership benefits apply on the terms set by the Store and displayed for the relevant period.
Placing and confirming an order
- Submitting an order through the website does not mean that we have accepted it. An order is accepted only once the system or the Store confirms it.
- We may cancel or adjust an order where an item is out of stock, where there is an obvious error in the price or product information, where payment fails, where the delivery address is incorrect or outside our service area, or where we have reasonable grounds to suspect fraud.
- If you have already paid and we need to cancel the order, we will refund you in accordance with our refund policy and applicable law.
Use that is not permitted
- You must not use the website to give false information, to commit fraud, to place fake orders, to interfere with our systems, to test for vulnerabilities, or to access data without authorisation.
- You must not copy or extract product data, images, prices or website content for commercial use without our written permission.
- Purchases for resale, or in wholesale quantities, should be agreed with the Store in advance.
Intellectual property
- Logos, trade names, images, text, product listings, website structure and other content belong to the Store or to the relevant rights holders.
- Any use of this content beyond personal shopping requires our permission in advance.
Availability of the service and limitation of liability
- We will make reasonable efforts to keep the website running and secure, but the service may be interrupted for maintenance, because of technical faults, or for other reasons beyond our control.
- To the extent permitted by law, our total liability in relation to any order will not exceed the value of that order.
- Nothing in these terms excludes or limits consumer rights that cannot be excluded under applicable law.
Changes to these terms, and governing law
- We may update these terms from time to time. The terms that apply to an order are those published or notified to you on the date of that order, unless the law requires otherwise.
- These terms are governed by the laws of the State of Israel. This does not limit any applicable consumer protection rights.
Privacy & Cookies Policy
Information we collect
- Account and contact details — for example your name, email address, phone number, delivery address and membership account information.
- Order information — for example the items ordered, amounts paid, order history, coupons, loyalty points and delivery status.
- Payment information, to the extent necessary — for example payment status, proof of transfer, or reference data from payment providers.
- Records of your contact with us — for example messages by email, LINE, WhatsApp, phone, or other customer service channels.
- Technical information — for example IP address, device type, browser, cookies, pages visited, and usage data.
How we use your information
- To receive and process orders, deliver goods, notify you of status, and provide after-sales service.
- To verify identity, prevent fraud, check transactions, and keep the website secure.
- To manage membership accounts, coupons, loyalty points, promotions and personalised offers where appropriate.
- To answer questions, handle complaints, and manage returns, refunds and exchanges.
- To improve the website, analyse usage, and develop our products and services.
- To send news or marketing where you have consented or where the law permits. You can unsubscribe at any time.
- To comply with the law, court orders, requests from public authorities, and accounting and tax obligations.
Sharing your information
- We do not sell your personal data. We may share it, only as far as necessary, with couriers, payment providers, website and hosting providers, email, SMS and chat providers, analytics providers, and customer service providers.
- We may disclose information to accounting, legal, tax or audit advisers, and to public authorities, courts or other lawful authorities where we are required to comply with the law.
Storage and international transfer
- Your data may be stored or processed by providers in Israel, the European Union, Thailand, or other countries, depending on the systems we use.
- We will apply appropriate measures to protect personal data in line with applicable law.
How long we keep your data
- We keep data for as long as it is needed for the purposes described — for example order management, customer service, accounting, tax, dispute prevention, and legal compliance.
- When it is no longer needed, we will delete it, make it non-identifiable, or restrict its use as appropriate.
Your rights
- Depending on applicable law, you may have the right to access, correct, delete or restrict the use of your personal data, to object to its use, or to withdraw your consent.
- To exercise these rights, please contact support@thaiitem.com. We may need additional information to verify your identity before we act.
Data security
- We use reasonable technical and organisational measures to protect data against unauthorised access, use, disclosure, alteration or destruction.
- No system is completely secure. Please also keep your own password and devices safe.
Cookies
- The website uses cookies and similar technologies to make the service work — for example login, shopping cart, language and currency — and to analyse usage and improve your experience.
- You can manage cookies through your browser settings. Turning off some types of cookies may stop parts of the site from working.
Minors
- The website is not intended for use by minors without the consent of a parent or guardian.
- If we become aware that we have collected data from a minor inappropriately, we will delete or restrict the use of that data as appropriate.
Contacting us about your personal data
- If you have questions about this privacy policy, our use of cookies, or exercising your data rights, please contact support@thaiitem.com or use the customer service channels shown on the website.